How do I make my first payment?
We’ll provide you a first payment letter at closing. If your loan is transferred to one of our trusted partners before your first payment is due, they’ll send you a payment statement.
For you, all this means is that Beeline will not be collecting your payments, handling your escrow account, nor paying taxes or insurance — our partner will.
Sometimes the transfer happens before the first payment is due and other times it happens after. So how do you know who to pay?
If your first payment is due to a new servicer:
When your loan is transferred to a new servicer before your first payment is due, they’ll send you a “hello” letter with payment information. You’ll also receive a “goodbye” letter from Beeline letting you know who your new servicer will be.
If your first payment is due to Beeline:
Beeline will send you an email with your monthly statement and a link to our payment portal. You can also mail a check to the address above if that’s your preference. You’ll still receive a “goodbye” letter from Beeline, via email, letting you know who your new servicer will be for future payments.
When in doubt, review the first payment letter you signed at closing. The letter will contain your total payment and due date.
By law, if Beeline is not able to provide you notice of the servicing transfer 15 days before your first payment is due, we must collect the first payment. Because the timing of the transfer is never consistent, the first payment letter provided at closing will always show Beeline as the payment recipient.
If you have any questions, please contact [email protected]
For you, all this means is that Beeline will not be collecting your payments, handling your escrow account, nor paying taxes or insurance — our partner will.
Sometimes the transfer happens before the first payment is due and other times it happens after. So how do you know who to pay?
| Goodbye letter received? | 1st payment due to: | Ways to pay: | 1st payment due date: |
|---|---|---|---|
| No | Beeline | https://portal.willowservicing.com/ or Mail a Check to: Beeline Loans, Inc., Attn: First Payments Dept., 188 Valley Street, Suite 225, Providence, RI 02909 | Refer to your 1st payment letter from closing |
| Yes | New Servicer | Refer to your hello letter | Refer to your 1st payment letter from closing |
If your first payment is due to a new servicer:
When your loan is transferred to a new servicer before your first payment is due, they’ll send you a “hello” letter with payment information. You’ll also receive a “goodbye” letter from Beeline letting you know who your new servicer will be.
If your first payment is due to Beeline:
Beeline will send you an email with your monthly statement and a link to our payment portal. You can also mail a check to the address above if that’s your preference. You’ll still receive a “goodbye” letter from Beeline, via email, letting you know who your new servicer will be for future payments.
When in doubt, review the first payment letter you signed at closing. The letter will contain your total payment and due date.
By law, if Beeline is not able to provide you notice of the servicing transfer 15 days before your first payment is due, we must collect the first payment. Because the timing of the transfer is never consistent, the first payment letter provided at closing will always show Beeline as the payment recipient.
If you have any questions, please contact [email protected]
Updated on: 20/02/2023