We’ll provide you a first payment letter at closing. If your loan is transferred to one of our trusted partners before your first payment is due, they’ll send you a payment statement.

For you, all this means is that Beeline will not be collecting your payments, handling your escrow account, nor paying taxes or insurance — our partner will.

Sometimes the transfer happens before the first payment is due and other times it happens after. So how do you know who to pay?

Goodbye letter received?1st payment due to:Ways to pay:1st payment due date:
NoBeelinehttps://www.e-billexpress.com/ebpp/Beeline/Login/Index with your loan number and subject property zip code or Mail checkRefer to your 1st payment letter from closing
YesNew ServicerRefer to your hello letterRefer to your 1st payment letter from closing


If your first payment is due to a new servicer:

When your loan is transferred to a new servicer before your first payment is due, they’ll send you a “hello” letter with payment information. You’ll also receive a “goodbye” letter from Beeline letting you know who your new servicer will be.

If your first payment is due to Beeline:

Use the first payment letter that was signed at your closing. This letter will contain your total payment, where and how to make the payment and the date it is due.

By law, if Beeline is not able to provide you notice of the servicing transfer 15 days before your first payment is due, we must collect the first payment. Because the timing of the transfer is never consistent, the first payment letter provided at closing will always show Beeline as the payment recipient.

If you have any questions, please contact [email protected]
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