• How long does it take for a password to reset?

  You should receive the password reset email immediately upon request. If you don’t see it, maybe check your spam folder before requesting a new reset.Few readers

• What if I didn't receive a link to reset my password?

  First step? Check your spam folder. If it’s not in there — try again. If you still get stuck, just hit the live chat option at the bottom of your screen and someone will help you out.Few readers

• Why does it matter how I identify myself?

  It doesn’t matter to us how you identify yourself, but the government asks us to report to make sure we are following Fair Lending practices and that people of all sexes are receiving similar offers based on their profile.Few readers

• Why do you need to verify my cell phone?

  We verify your cell number to make sure we’re working with the right person. It’s a fraud security measure and helps us with identity verification.Few readers

• Why do you need to know my biological sex?

  Honestly, it makes no difference to us. But the government requires us to ask sex and racial info to make sure we are following Fair Lending practices.Few readers

• I don’t want any calls, can I leave my phone number blank?

  We’re not into the whole ‘hassle people with calls’ things so rest assured, we won’t be calling you. We actually need your phone number for identity purposes.Few readers

• I put the wrong phone number, what do I do now to verify?

  If we're unable to send a verification to the number listed, we'll give you another shot to enter the correct phone number. And you can always go back into the application to enter a new phone number.Few readers

• Why don’t you ask security questions for my profile?

  Your unique username and password are sufficient to protect your information.Few readers

• Why am I getting a request for my ‘for-real email’ when I provided my real email address?

  There may have been a typo, so just re-enter your email address — we validate your email address so we know how to contact you.Few readers

• I get an error when I enter my payroll login info, how do I proceed?

  Please confirm your login information for your payroll provider is correct. If you are still receiving the same error, then try uploading your payroll information manually using the directions in the application.Few readers

• I work by email, why do you need my phone number?

  We’ll happily work with you by email, but we’ll need your phone number to help verify your identity.Few readers

• Why do you need to know about the ages of my dependents?

  This is for federal reporting guidelines —the info collected helps in Fair Lending reporting to make sure lenders offer families similar loans to single folks.Few readers

• What if my co-buyer doesn't have an email?

  Your co-buyer is going to need an email to receive their loan documents. Please set up a free email with someone like gmail — it’s free and only takes a couple of minutes. Here’s the link to set it up https://support.google.com/mail/answer/56256?hl=enFew readers

• Why won’t my password work?

  Please make sure your password has at least 6 upper and lower case letters, numbers and special characters. Example: Jim!45Few readers

• Why is the password so hard to set up?

  For your security, we want to make sure the password is unique enough to meet security standards. If you need help with the setup please contact us using the live chat feature.Few readers

• Why do you need to know the name of my Tribe?

  We ask to make sure we are offering any incentives you may receive based on your identification. Also, there are some tribal locations that will not do some of the loans we offer so it’s helpful for us to know upfront.Few readers

• Can I fill out the forms for the co-buyer?

  The co-buyer needs to enter their own information.Few readers

• What are your password policies for setting up a password?

  Your password must be a combo of at least 6 upper and lower case letters, numbers and special characters.Few readers

• Why do you need to know my race?

  The government asks us to report to make sure we are following Fair Lending practices and that people of all races are receiving similar offers based on their profile.Few readers

• I just want to know the rates, not apply, can’t you give me a quote?

  Unfortunately we can’t. We only offer rates and loans that you actually qualify for — that way you know your actual rate and payment amount upfront, and won’t get disappointed later. Some lenders throw out bait rates to draw you in and then when you enter your info, you don’t qualify. Ew.Few readers

• Why do you ask if I had a home loan before?

  We want to know if you’re a first time home buyer. Also, knowing if you currently own a property, and what you’re doing with it — keeping it, selling it — it all helps us better match you to a new loan.Few readers

• Why do I need a profile to get a home loan quote?

  When we give you a purchase or refi-ready approval, it’s based on your personalized info — that’s why they’re so accurate. Verifying your info is a part of providing you security in the application process.Few readers

• Your system says my phone/email already has a profile, but I don’t remember making one?

  Try using the reset password feature to see if you have a previous profile. If you don’t, contact us via the live chat feature and we’ll help you out.Few readers

• What do you mean by ‘Are you buying again?’, do you mean am I buying a new home?

  Yes, we’re wondering if you’re looking for a new home or if you’re refinancing a current property you own. It helps us direct you through the application and saves you time.Few readers

• If I skip the demographic questions, do I still have to answer them before we close?

  Nope, if you choose not to answer them, simply click ‘skip’ at the bottom of the screen.Few readers

• I don’t have a cell phone, only a landline, how do I verify my number?

  We can only use a cell number to create a profile — we use it to send you verification messages and to validate your identity.Few readers

• I can’t create a profile with a landline, what do I do?

  You’ll need to provide a cell number — we use it to send you verification messages and to validate your identity.Few readers

• I can’t get texts on my phone, how do I verify my phone number?

  You’ll need to use a cell number that allows you to get texts.Few readers

• Why isn’t my phone number working?

  Give it another shot — we’ll send you a text to confirm we have the right number.Few readers

• Do I have to answer the demographic questions?

  You don’t, but we hope you will. Demographic reporting is very important to the government to make sure that lenders are complying with Fair Lending practices. Your demographic info has no impact at all on your loan, but we are required to report your info if you provide it.Few readers

• How do I let you know I want to buy a rental property?

  When we ask you in the opening questions, ‘And are you planning to live in this home?’, you choose ‘No, it’s an investment.’Few readers

• Why do I need to provide contact info to get a home loan quote?

  Put simply, we need a way to contact you to give you updates about your application.Few readers

• I clicked on ‘Start’ and can’t advance?

  Okay, just click on the live chat option at the bottom of the screen and we’ll connect you with someone who can talk you through it. We can actually screen share with so we can troubleshoot in real-time.Few readers

• I've lost my 4-digit code, can I get another one?

  Yes, just click on the ‘I didn't receive my code’ link and we'll send you a new 4-digit code.Few readers

• Do I have to disclose my race and ethnic information?

  Nope, we are asked by the government to get this information for reporting and tracking information. It helps with demographic reporting, but you don’t have to answer.Few readers