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Uploading, accessing and updating your personal info.
Your system says my phone/email already has a profile, but I don’t remember making one?
Try using the reset password feature to see if you have a previous profile. If you don’t, contact us via the live chat feature and we’ll help you out.
I don’t want any calls, can I leave my phone number blank?
If you don't want to receive any calls you can let your Loan Guide know. But we do still need your phone number for identity purposes.
Why do you need to verify my cell phone?
We verify your cell number to make sure we’re working with the right person. It’s a fraud security measure and helps us with identity verification. For this reason, you cannot use a landline phone number. You will need to use a cell phone that can accept SMS.
Why do you need to know demographic information?
The government asks us to report to make sure we are following Fair Lending practices and that all people are receiving similar offers based on their profile.
I didn't receive/I've lost my 6-digit code, can I get another one?
If you've lost your 6-digit code, just click on the resend prompt and one should come straight to you.